Refund Policy for Garrett International – Dubai
At Garrett International, we aim to ensure satisfaction with each purchase. If you are unsatisfied with your order, please review our Refund Policy below to understand our practices and options for returns, exchanges, and refunds. This policy is applicable to products purchased directly from our website https://garrettinternational.me.
1. Eligibility for Returns and Refunds
To qualify for a return or refund, your item must:
- Be in its original, unused, and unopened condition.
- Be returned within 14 days of the purchase date.
- Be accompanied by a valid proof of purchase (e.g., order confirmation or receipt).
Note: Items that have been used, opened, or damaged after delivery are not eligible for return or refund.
2. Non-Refundable Items
The following items are non-refundable:
- Gift cards or promotional items
- Limited edition or clearance items, unless defective
- Products that were personalized or customized upon request
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer support team at info@garrettinternational.me with your order details and reason for return.
- Await Confirmation: Our team will review your request and respond within 3 business days, providing you with instructions on how to send back your item if eligible.
- Ship the Item: Package the product securely in its original packaging and include your proof of purchase. You are responsible for return shipping costs unless the product was defective upon delivery.
4. Refund Process
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
- Approved Refunds: Refunds will be processed within 5–7 business days of approval, using your original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
- Partial Refunds: If an item shows signs of use, or is missing original packaging, a partial refund may be granted at our discretion.
5. Damaged or Defective Products
If you receive a product that is defective or damaged, please contact us immediately at info@garrettinternational.me with photos of the damage and your order details. We will provide a replacement or refund at no additional cost.
6. Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact our support team to arrange for a replacement.
7. Refund Exceptions
Refunds are not granted if:
- The product was used or damaged after delivery.
- The return request was made after 14 days from the purchase date.
- The product was purchased from a third-party retailer (please contact the retailer directly for returns).